TYPES OF INFORMATION WE COLLECT
Information You Provide To Us
We collect information you voluntarily provide to us. For example, certain portions of our sites may require that you submit personal information, such as your name and email address, before using those portions of the site. For some services, such as forums, blogs, for events or contests, downloading software or uploading content, you may have to submit additional personal information such as your mailing address.
Information Collected Automatically
You may visit our sites while remaining anonymous and not reveal any personal information. However, our apps and websites use cookies and similar technologies to automatically log your IP address and domain name, and non-personal information such as the type of device you use to access our websites, the operating system and version, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites. This information helps us administer the sites and to compile statistics such as the number of visitors.
Information Obtained From Other Sources
On occasion, we may offer in conjunction with third parties, such as software partners, app partners, music sharing services and other co-promoted-brand partners, certain products or services that may require you to share your personal information with that third party as a condition for receiving that product or service. In such circumstances, we may receive information about you. We may also receive information about you from social media platforms and third-party media hosting sites when you interact with any of our brands on such platforms. While Infection Music treats any such information it receives from third parties in accordance with this Privacy Policy and applies any additional restrictions required by such third parties, we are not responsible for the information submitted by you to that third party. You should review the applicable rules and any third party’s applicable privacy policies separately before participating in such product or service.
Information Of Children
While not intended for, nor targeted to children, some of Infection Music’s applications and websites may appeal to children under the age of eighteen. We do not knowingly request or collect data from children under eighteen unless we have the consent of a parent or guardian. We encourage parents and guardians to spend time online with their children and to participate in the interactive activities offered on the sites their children visit. If a parent or guardian notifies us or we otherwise learn that a child under eighteen has improperly registered or submitted information, we will immediately cancel the child’s account and delete all personal information of that child from our records.
TYPICAL CUSTOMER INTERACTIONS WHERE WE MAY COLLECT INFORMATION
To assist you in understanding when and how Infection Music may collect information, outlined below are situations when we potentially collect personal information from you:
Learning About Infection Music And Its Brands
Infection Music markets and sells a broad range of products for all skill levels from beginner to professional. Understandably, customers and prospective customers may want to learn more about Infection Music’s products. In certain circumstances, in addition to us collecting information via cookies and similar technologies, you may voluntarily provide personal information, such as your name and email address. We use this information to provide updates about product offering, events, contests and other news that customers typically wish to receive.
Buying Our Products
Many of our websites offer a “Buy Now” feature for certain products. To complete any purchase, we collect your name, phone number, email address, delivery and shipping address(es), and payment information. We use this information to complete your transaction, send you order/shipment/delivery notifications and address any other matters related to your purchase. Note that we never store payment or credit card information. We only use payment information to complete your purchase.
Registering Your Products
To install any bundled software and download important updates, you will need to register your product. During the registration process, you will be required to set up an account (if a new customer) and link your product to your new or existing account. The account set up requires you to enter personal information such as your name, phone number, email address, location data, your password and IP address. We collect your password only for authentication and account access. We use this information to ensure your product is set up properly and to ensure you receive product notices.
Getting Help From Us
You may occasionally contact our Customer Support group for product assistance. To provide the best service to you, we may collect contact information such as your name, email address, phone number and the content of our communications (including chats and voice recordings if you contact us by phone). We may also collect diagnostic information about your product(s), in which case we will notify you specifically in advance. We use this information to provide the highest quality and efficient customer support. Contact information is used to respond to you in your preferred method and to ensure delivery of any product returns or exchanges.